Shipping policy

Handling times are 1 to 4 business days (Monday to Friday). Order cut off times for that day are 12:00pm PST. Non custom made products will be shipped and arrive within 1 to 14 business days, Mondays to Saturdays. For any individual inquiries contact us at support@firegoddess.com for a prompt reply.  Your shipping confirmation email will detail the delivery method, ensuring you are informed promptly upon placing your order. 

How We Handle Shipping

We maintain the right to select the freight carrier for your shipment. However, it's important to note that we do not have direct control over the shipping companies themselves, whether it's a standard courier or a freight carrier (more details on the latter below). Once a shipment is handed over to the delivery company, we are unable to modify shipping addresses or arrange specific delivery dates. While we can provide estimated delivery times, these are based solely on the information provided by the delivery company. Our customer service team remains available at 1 (403) 536-1778 to assist should any issues arise with your delivery.

Important Information for Large Package Delivery

For smaller items, we utilize DHL, UPS and FedEx as our primary carriers. However, for larger items and orders, we rely on freight services. Freight delivery entails a distinct process compared to standard shipping, necessitating thorough preparation and understanding on your part ahead of delivery day. For comprehensive guidance, we recommend consulting our Steps to a Smooth Delivery tag on our FAQ page to ensure you are fully prepared for the delivery process. We will send a help guide with each order via email.

The majority of freight products are shipped on a pallet.

  1. Freight drivers typically leave all pallets at the curb, placing the responsibility on you to move your shipment from the curb up the driveway and into your home or backyard.
  2. While a few carriers may contact you to schedule an exact delivery window, most carriers will solely provide a tracking number along with an estimated delivery date without scheduling a call.
  3. The shipping confirmation you receive will outline the specific delivery process you can anticipate.

Freight Carriers That Schedule Delivery Appointments

  1. Your presence and signature are mandatory at the time of delivery.
  2. Delivery is conducted using a semi-truck equipped with lift gate services.
  3. The shipment is deposited at the curb, necessitating your assistance in relocating it to its designated area. We advise having a minimum of two helpers available to aid in the delivery process.

Freight Carriers That Deliver Without An Appointment

  1. A specific day and time window for delivery will not be provided; only an estimated delivery date will be given.
  2. While your signature is not mandatory upon delivery, we strongly advise that you be present at home when your order arrives.
  3. Whether you are present or not at the time of delivery, the driver will leave your pallets at the curb.

Even in the absence of a scheduled delivery window from your carrier, it is highly advisable to inspect your shipment upon arrival for any lost or damaged items. Should you identify any missing or damaged items, please promptly reach out to us at 1 (403) 536-1778. You have a 5-calendar day window from the delivery date to report any damages to us. In the event of multiple damaged items, you reserve the right to refuse delivery of the entire shipment. For further guidance, please consult our FAQ or the Steps to a Smooth Delivery document that was emailed to you to ensure readiness for delivery day.

Freight Delivery to Remote Areas, Areas Outside of Continental U.S. and Canada

Please note that shipments to remote or difficult-to-access areas may incur additional shipping fees, including those for both free and regular shipping orders. If your order is destined for a location with known shipping restrictions, a member of our customer service team will promptly contact you to apprise you of any supplementary charges.

However, it's important to acknowledge that we may not always be aware of whether your area qualifies as remote or poses challenges for freight delivery. If you anticipate difficulties for the shipping company to reach your residence, it is your responsibility to inform us of these issues at the time of purchase. Such obstacles may include, but are not limited to, narrow or winding roads, dirt or gravel roads, living on islands, dead end roads, rooftop condos, remoteness and vacant establishments. Please be advised that Fire Goddess cannot be held liable for extra shipping costs associated with merchandise that is undelivered due to the shipping company's inability to access a particular location or above normal shipping times to deliver.

Additionally, please be aware that in-home delivery is not implied or included in the standard shipping fees. Even if you are willing to pay extra for such a service, it may not necessarily be available in your area.

All shipments to Alaska, Hawaii, the Canadian Territories and Newfoundland are sent via FedEx 2Day, and as such require an individual quote. As well the Northwest Territories, Yukon, Nunavut and remote areas of the Canadian provinces will require an individual quote. When you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).

Shipping to APO/FPO/CFPO/FMO Addresses

We accommodate shipments to APO/FPO/CFPO/FMO addresses, adhering to the size, weight, and content limitations stipulated by USPS/Canada Post regulations. If a package cannot be dispatched to your APO/FPO/CFPO/FMO address, we will reach out to you to explore alternative arrangements. Furthermore, shipments to APO/FPO/CFPO/FMO addresses may incur additional shipping fees. Should this occur, we will promptly contact you to apprise you of the fees and provide an opportunity for you to modify your shipping address if necessary.