Buying large outdoor equipment online is different from ordering small parcels. Most grills, smokers, fire pits, and outdoor kitchens ship by freight and require a bit more coordination.
At Fire Goddess, we guide customers through this process so there are no surprises and no guesswork.
Below is what you can expect.
After your order is placed:
• You receive an order confirmation email
• We review the order and confirm product availability
• If needed, we may contact you to confirm delivery details
This helps ensure the shipment goes smoothly.
Before shipping:
• The manufacturer prepares and packages the equipment
• Items are secured to pallets or protective packaging
• Freight pickup is scheduled
Preparation time varies depending on the manufacturer and product.
If there are any delays, we keep you informed.
Most large items ship by freight carrier.
The carrier will typically:
• Contact you to schedule a delivery appointment
• Provide a delivery window
• Deliver to curbside or driveway access
Freight carriers do not normally carry items into homes or backyards unless special arrangements are made in advance.
If you have questions about access or placement, we are happy to help you plan ahead.
On delivery day:
• Inspect the packaging before signing
• Note any visible damage on the delivery receipt
• Take photos if anything appears damaged
This protects you and ensures any issues can be resolved quickly.
Most deliveries arrive in excellent condition, but inspection is an important step with freight shipments.
Once your equipment arrives:
• Unpack carefully and retain packaging until inspection is complete
• Review the included manuals and documentation
• Contact us if you have any questions about setup or operation
We remain available after the sale to help with questions about installation, use, or maintenance.
Shipping damage is uncommon but can occur with any freight shipment.
If this happens:
• Document the issue with photos
• Contact Fire Goddess as soon as possible
• We coordinate with the manufacturer and carrier to resolve the issue
Our goal is always to make the situation right as efficiently as possible.
Many customers spend time researching before purchasing. Choosing the right grill, smoker, or fire feature depends on:
• Available space
• Fuel type
• Cooking or heating goals
• Installation requirements
If you are unsure which model is right for your project, we are happy to help you evaluate options before you buy.
You can reach us through the Contact page.
Fire Goddess focuses on fewer, carefully selected products rather than thousands of listings.
We select equipment based on:
• Build quality
• Long-term durability
• Manufacturer reputation
• Real-world performance
Our goal is to help customers invest in equipment that will perform reliably for years.
Purchasing premium outdoor equipment is an investment.
Our role is to make the process clear, predictable, and supported—from the moment you place your order through delivery and beyond.
If you have any questions at any stage, we are here to help.
